Ordering & Payment

Secure Payment Processing

All payments made on the Stories on Walls website are encrypted using secure technology and your card details are not retained or visible to Stories on Walls employees.

Payment Types

We accept all major credit and debit cards as well as Paypal. You will be charged when the order is placed.

Prices

Prices are quoted in local currencies but are billed in pound sterling. Local import duties may be payable by the recipient on receipt of the order.

Although we quote sales prices in your local currency based on dynamic exchange rates, we bill in pound sterling. This means there may be a slight discrepancy between what you are charged and the final amount on your statement. We do our best to minimise this, yet we remain subject to exchange rate fluctuations between quoting and billing. Your payment card company will use their rate at the moment of transaction.

Tax & Customs

If your order is being delivered within the UK or EU, you will be charged VAT at checkout. For orders outside of the UK and EU, we will remove VAT from the final price however, you may be charged a similar customs fee on import instead.

Order Confirmation

You will receive an email to confirm that we have received your order. If you have a problem processing your payment online or are not certain if your payment was successful please email us on support@storiesonwalls.com

Errors and Omissions

In the case of errors or omissions on the website Stories on Walls reserve the right to refund your order prior to the goods being despatched.

Stories on Walls reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.

Every care has been taken to ensure that the descriptions and specifications of Stories on Walls products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

Amending or Cancelling an Order If you have any concerns about an order you’ve already placed please email us on enquiries@storiesonwalls.com. Please note that once an order has been placed Stories on Walls may not be able to amend it. Stories on Walls prints are custom made to order and each print is totally unique, therefore they are non-refundable, non-returnable, and non-exchangeable unless they are damaged upon arrival.